Delivery Models

Different situations benefit from different service delivery methods. We work with you to understand your business and project goals, and then together we choose the right service delivery method for your engagement, regardless of the IT services or practice solution we provide. We provide an unwavering commitment to award-winning service and value.

Our Infrastructure Supports Multiple Service Delivery Options

We have the operational infrastructure in place to support a variety of service delivery structures and terms that are customizable to your needs. Our objective is to make it as easy as possible for you to do business with us. Our consultants are adept at giving you the best of both worlds: expertise when you need it – and only for the time you need to deliver an efficient and cost-effective solution.

More and more of our clients have been reallocating their IT services spend – from buying hours to buying outcomes – from shouldering full responsibility for project success to sharing that responsibility with us. With our Managed Team model, we are invested with you in the success of your project. We assume responsibility for the performance of our team; you retain ownership of your project deliverables. Managed Team delivery makes sense when your project calls for:

  • Speed to Productivity
  • Project Continuity
  • Fluctuating Resource Levels
  • An On-Demand, “Elastic” Team
  • Specialized Talent
  • Knowledge Retention
  • Onsite and/or offsite Resources
  • Client Ownership of Deliverables

Procuring, managing, and retaining talent are major factors in your success. We can take on defined day-to-day IT and business management responsibilities and functions to help you improve your operations and cut expenses. Our Managed Services delivery makes sense when you need to:

  • Minimize the impact of staff turnover
  • Reduce the cost of project startups
  • Rapidly respond to changes in business direction
  • Rapidly evaluate and implement new technical solutions
  • Better track, measure, and manage IT operations

Sometimes you need the services of a technical business consultant, one or more senior subject matter experts who can help you ask the right questions, make informed decisions, and drive to a strategy that will serve your business needs. Our strategic consultants have years of specialized experience and are leaders in their fields.

  • Develop applications that enable business and support new capabilities
  • Move from data to information to knowledge
  • Manage project and operational risk
  • Define the future state of your business and technical architecture

At times, you may prefer to outsource an entire project from beginning to end, to buy a solution. With this model, we assume full project responsibility. Beginning from your IT business goal and ending with the accomplishment of that goal, our teams deliver.

This delivery model makes sense when one or more of the following conditions exist:

  • Your project requires skills you don’t have in-house
  • Your teams are fully engaged on other projects
  • Your project can be distinctly scoped
  • You want someone else to be responsible for the deliverables

Our fully-staffed, U.S-based development centers have been in action since 1998. Working from secure and reliable facilities, our teams provide remote managed services that span industries, technologies, and disciplines.

  • Full software development lifecycle services
  • Managed development and maintenance services
  • Long-term projects and support services
  • Quality assurance services

We manage our teams based on performance metrics developed with you. This allows you to focus on other aspects of your business while retaining overall governance and oversight of the services we provide. The benefit to you:

  • Reduced on-site contractor costs
  • Managed service and team competency
  • Full lifecycle development capabilities
  • Availability of hard-to-find or rare
    skill sets
  • Long-term remote staff engagements
  • Customized talent and skills
  • Low employee turnover
  • Shorter training and ramp-up times
  • Time zone compatibility

Where We Work Is as Flexible as How We Work

In addition to finding the right service delivery option for your needs, we will also work with you to determine where our consultants will work – in one or a combination of these options – to best deliver on your goals.

  • Onsite at one or more of your locations
  • Onshore remote from our delivery or rural development centers in the United States
  • Offshore remote from delivery centers in India and Eastern Europe

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