Managed Services

Remote services to support your operations.

We can take on defined day-to-day IT and business management functions to help you improve your operations and cut expenses. Working from secure and reliable facilities in the U.S., our teams provide remote managed services that span all industries, technologies, and disciplines. We manage our teams and their work to achieve the outcomes and level of service you require.

When a Managed Service is the right delivery choice.

Our Managed Services can be the right choice when you have a well-defined function that could be performed for you remotely. Managed Services are also of value for functions that require ongoing, specialized skills on an on-call or part-time basis – skills you wouldn’t normally staff full-time within your organization.

Helping you improve your operations and cut expenses.

A Managed Service allows you to focus on other aspects of your business while retaining overall governance and oversight of the services we provide. You benefit from:

  • Reduced on-site contractor costs
  • Work completed – and reported – to defined service level agreements
  • Support of flexible demand for services by a highly skilled team
  • Access to full life cycle development capabilities
  • Availability of hard-to-find or specialized skill sets
  • Long-term remote staff engagements
  • Low employee turnover
  • Shorter training and ramp-up times

Our clients achieve measurable value in time, cost, and quality.

This large healthcare payer needed to manage the high cost of their on-site contractors in New York City. They were also experiencing contractor quality and performance issues that led to high turnover and extensive project delays. We established a dedicated client team working remotely from our rural development center in northern Minnesota. This team helped the client to mature and expand their footprint from claims into production support, membership, and large corporate initiatives. With the help of our team, the client was able to realize an immediate 48% reduction in contractor costs.
This global flooring manufacturer was looking for a Managed Services solution that would improve the quality and efficiency of their applications testing. We helped them build an SQA and Testing practice to provide cross environment, end-to-end business process testing from handheld devices to mainframe applications. With our help, the client was able to improve quality, shorten the test cycle by 66%, and reduce their team size by 50%.

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